Can I Update Or Cancel My Order Once I Have Placed It?

Last updated on October 22, 2024 at 10:46 AM

As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order.

Please sign in to My Account to:

Cancel your order
Amend the items on your order
Change your delivery address
Add, edit or remove an engraving or monogram
Update gift bag and gift card options

You can complete all the above actions by choosing the order you wish to amend in 'My Orders' and clicking 'View Order Details'.

We will confirm if your request has been successful straight away.

If you are not able to see the option to amend/cancel your order in your account, this means that our team has already begun processing your order and it can no longer be cancelled. As long as the piece has not been engraved, you are welcome to return this to us within our 100 days returns policy once received.