Welding/Welded Bracelets

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Do I need to book an appointment?
We recommend booking an appointment to avoid disappointment but we will always fit you in if we can. Book your appointment online today, or visit us in store for more information. 
How do I cancel or reschedule my appointment?
You can use the link provided on your confirmation email to cancel your appointment. 
We are unable to reschedule appointments, so please cancel and rebook for your preferred time. 
Can two people get a permanent jewellery piece in one appointment?
Please book a ‘Welding Party for Two People’ appointment to ensure there is enough time for each person's bespoke fitting.
Can I get two pieces of permanent jewellery in one appointment?
Please book our 20 minute appointment option to ensure there is enough time to bespoke fit each piece. 
Are there any age restrictions?
If you are under 16, please bring a parent or guardian with you to your appointment
We do not offer permanent jewellery to anyone under 10 years of age for safety reasons. 
How much does it cost?
The price of your permanent jewellery piece will depend on the chain you select and if you chose to add any charms. 
Each chain and charm is priced individually. You can find our prices here. There is no additional service charge for permanent jewellery. 
If I need a longer/shorter length of chain do I pay more/less?
No, there is one set cost for each piece, based on the chain you choose and your wrist size. 
You can opt for a double wrapped bracelet for a permanently stacked look (this is one piece of chain wrapped around your wrist twice to create a stacked look). This will be charged at double the price of a single bracelet. 
Can I add a clasp to my permanent jewellery?
Our permanent jewellery range is designed to achieve a seamless look. We do not currently offer the option to add a clasp. You can find similar pieces in our 14k Solid Gold Range which have clasps if you prefer this option. 
Can I add a charm to my permanent jewellery piece later?
Yes! Just book a regular welding appointment and we will add your selected charms. If you are looking for a particular charm, please call ahead to confirm availability. 
Does it hurt?
Not at all! A small leather pad is placed against the skin as an extra safety precaution, but even if the machine came into contact with the skin, it wouldn’t hurt
Can I gift a welding experience?
Yes! Our gift cards are the perfect way to gift a welding experience. 
You can purchase a gift card from our website or in store. These can be used to pay for your permanent jewellery experience. 
Can I purchase permanent jewellery online and bring it in store to be welded?
Due to the bespoke nature of this service, you will only be able to purchase your chain and charms in store. 
If you have your eye on a particular chain or charm, please call ahead to confirm availability    
How do I take care of my permanent jewellery?
For safety, if your permanent jewellery gets caught on something and pulled, it will snap (you wouldn’t want to hurt yourself!). Take care not to catch the permanent jewellery on anything.
If your permanent jewellery becomes tangled with something (such as other jewellery or a hair band), carefully separate it.  Applying strong tension to your permanent jewellery may cause it to snap. 
To keep your permanent jewellery looking its best, use our cleaning kit from time to time to give it some TLC. Gently use a polishing cloth to restore its shine.
If you are in contact with strong chemicals frequently, your weld point may weaken over time and your permanent jewellery may come off. Activities such as swimming and using a hot tub are particularly likely to cause this issue. Take a moment to ensure your permanent jewellery is secure before and after these sorts of activities. If you are concerned, visit us in store and we can re-weld your permanent jewellery for you. 
Can I refund or exchange my permanent jewellery?
Your permanent jewellery is bespoke and personally tailored to you. For this reason, permanent jewellery is not included in our usual returns and exchanges policy
Is the permanent jewellery covered by your 5 Year Warranty and Lifetime Repair Service?
Yes! Our permanent jewellery is covered by our 5 Year Warranty and Lifetime Repair Service. If you need further assistance, visit us in store or contact our Customer Care team using the chat widget. 
My permanent jewellery came off, can you reweld it for me?
Yes! If you still have your chain, we will re-weld this for you, free of charge, during your 5 Year Warranty period. Visit us in store for further assistance, or contact our Customer Care team using the chat widget.  
How can I remove my permanent jewellery?
You can remove your permanent jewellery by using a strong pair of scissors against the jump ring.
 Alternatively, visit us in store and we can remove it for you. 
Will the permanent jewellery cause problems at the airport?
Our permanent jewellery is made from fine solid gold, so it should not cause you any problems going through airport security. Our team has been through airport security many times without any issues.  If you do need to remove your jewellery, use a strong pair of scissors on the jumpring. Keep hold of your chain, and you can visit us in store to have it rewelded. 
Can I have my permanent jewellery re-welded if I have to remove it for a medical scan or other medical reason?
As we use fine quality solid gold, in most scenarios you will not need to remove your permanent jewellery (for example for an MRI). If you are asked to remove your jewellery, use a strong pair of scissors on the jumpring. Keep hold of your chain, and you can visit us in store to have it rewelded