MV Boutique: Yes! We do offer click and collect to all UK Monica Vinader Boutiques free of charge!
You can select click and collect at the checkout point when completing your online order and choose your nearest store, excluding concessions.
DPD: We also offer Click & Collect to DPD pick up locations. A list of your nearest locations will generate when you choose the correct delivery option at £7.95
Where can I find my nearest Click and Collect location?
MV Boutique: You can find your nearest Monica Vinader location for Click and Collect here
DPD: For DPD pick up shops, a list of your nearest locations will generate when you choose the correct delivery option at £7.95
Can I choose next day delivery for my Click and Collect order?
MV Boutique: Unfortunately not for Click and Collect to a Monica Vinader boutique - this service will take 2-3 working days.
DPD: All DPD pick up parcels are sent on a next day delivery service
How will I know my order has arrived?
MV Boutique: We will send you a confirmation email as soon as your order has arrived at our Boutique.
For Boutique information and opening hours, please use this link for full details.
DPD: You will receive an email with a DPD pick up pass when you choose collection from a DPD pick up shop
What do I need to bring with me to collect my order from a boutique?
MV Boutique: All you will need to bring with you on day of collection is a copy of the confirmation email you will have received from us.
DPD: You will be required to show your pick up pass (QR code) alongside ID to collect your parcel
Can I send someone else to pick my order up for me?
MV Boutique: Yes! If you are not able to collect the order yourself then don't worry you can send someone on your behalf as long as they have a copy of your confirmation email.
DPD: Yes, however, in addition to their own ID, the person must also bring a copy or photo of the ID of the actual recipient so that DPD can check the name and details with what is on the parcel.
How long will you keep the order for?
MV Boutique: We will keep your order for 7 working days, the date will be included on your ready to collect email.
If you do not collect your order in 7 working days the order will be sent back to our Acton Studios and a refund will be issued.
Please note engraved items will not be refunded.
DPD: You will have 7 days from the date of arrival for the order to be collected. After this date, it will be returned to sender.
Can I extend my collection date?
MV Boutique: If you do wish to extend your collection date please do reach out to our Customer Care team using our chat widget.
Make sure to have your order number to hand and we may able to extend the collection date for you.
DPD: Unfortunately, we will not be able to extend your collection window with DPD