Support | Customer Care | Monica Vinader

Jewellery Care Guide

  • Last updated on August 16, 2024 at 1:31 PM

To keep your jewellery looking beautiful, learn what to avoid and how to care for your precious metals, diamonds and natural gemstones by reading through the care instructions below:

The Care Kit

Clean, brighten and preserve your Monica Vinader jewellery. Sourced from sustainable materials, our organic cotton pouch holds all you need to ensure each piece retains its beauty: a jewellery cleaning spray, reusable polishing cloth and soft-bristle brush.

From gold vermeil to solid gold and sterling silver, caring for your jewellery will ensure it lasts a lifetime.

Click to buy a Care Kit 


Caring For and Wearing Your Jewellery


  • To help protect the durability and high-quality of your jewellery, make sure to remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.
  • All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping. Settings may also become loose over-time.
  • Avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
  • Keep your jewellery away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.

How to Store Your Jewellery

  • We highly recommend that you store your jewellery in the original Monica Vinader packaging provided or another suitably lined box or soft pouch and place a small packet of desiccant crystals in the packaging if you live in a humid climate.
  • Ideally store your pieces of jewellery separately, so that they don't rub together or become tangled.

Cleaning Precious Metals


  • To keep your jewellery looking radiant and to remove the build-up of dirt and premature tarnish we recommend using our own Monica Vinader polishing cloth (available on request). Rub the piece in one direction rather than circular motions.
  • A Silver cleaner can be used to clean Sterling Silver pieces but not 18ct Rose or Yellow Gold Vermeil.
  • Do not use tissue paper or paper towels to clean metal as they can cause scratching.
  • You can use the same Monica Vinader polishing cloth (available on request) to look after your 14k Gold pieces. Gold is a much harder metal than Silver and therefore more durable.

Cleaning Gemstones


  • Since many natural gemstones can be quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times.
  • Clean your gemstones with a clean, soft, damp cloth after wearing.
  • Very porous stones such as Turquoise, Howlite and Emerald should be cleaned using an untreated, dry, soft cloth only.
  • Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.

Cleaning Corded Bracelets

  • The best way to clean the thread on your corded friendship bracelets is to occasionally wash them with a soft sponge and mild soap in lukewarm water.

How to Prevent Tarnishing

  • All of our Sterling Silver products are protected with an anti-tarnish solution to help prevent tarnish but this may eventually wear with time.
  • Silver tarnishes rapidly when exposed to certain substances in our everyday lives so we recommend caring for, wearing and storing your jewellery as mentioned above.

Nickel

Nickel is a trace metal which can be found in any precious metals such as silver or gold, it is also classified as an allergen.

  • We do not add Nickel to Monica Vinader jewellery, however trace amounts can be found in some of the metals used in our pieces.
  • We have a comprehensive programme to test for all trace metals which are potentially harmful. This is conducted by an independent laboratory to ensure they are below the legal standard, however, a very small number of people who are hypersensitive may suffer a reaction. Please inform our Customer Care team if this affects you.

Our 5-Year Warranty

Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. 

  • Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge with a valid proof of purchase. NO QUESTIONS ASKED! 
  • After 5 years or if you cannot find your proof of purchase, you can take advantage of our Lifetime Repair Service. (The 5 Year Warranty and Lifetime repair service are not applicable for any items purchased during one of our Sample Sale events).

To get started visit the page below and simply follow the instructions for the option that best describes how you purchased or received your piece.

'What Is The 5 Year Warranty And How Do I Make A Claim On It?'